FREQUENTLY ASKED QUESTIONS (FAQ)
Our team has compiled a list of some our most frequently asked questions. If you can’t find the answer to your question in the following list, please contact us at: info@stanstead.caor 819 876-7181.
For the summer period, reception services are as follows:
Monday – Wednesday: 9 am – noon | 12:30 pm – 4:30 pm
Thursday: 9 am – noon | 1:00 pm – 4:30 pm
Friday: 9 am – noon
To meet with another member of the municipal team, we ask that you make an appointment directly with that professional.
If you stop by without an appointment, the person may not be available to see you.
When making payments in-person at Town Hall, we offer the possibility of paying invoices by cash, check, debit card and credit card.
If, however, you prefer to make payments remotely, our website now offers the possibility to pay by credit card and most institutions offer online payment via their bill payment platform.
The Town of Stanstead publishes a collection calendar to make it easier for you to organize your collection and stay ahead of your neighbors!
Consult the calendar for the current year, here.
The Town of Stanstead is a member of the Ressourcerie des Frontières, an organization located in Coaticook that recovers and recycles objects.
La Ressourcerie offers a collection service at home. Simply fill out the online form to make an appointment.
Please note that the wait time can be several weeks, depending on how busy the collection service is.
Online form__________________
If your waste includes construction materials or waste from a renovation project, you must bring it to the Ecocentre.
La Ville de Stanstead est desservie par la Régie intermunicipale de gestion des déchets de la région de Coaticook située à Barnston-Ouest.
In the event of a water main break or other emergency of this nature, contact Town Hall during business hours. If the emergency occurs on a weekend or outside of regular business hours, please call 819-876-7181 and press * to reach the on-call service.
Several factors can cause water clouding, but does not mean that there is a danger.
When your water changes color or if there is an abnormal odor, let it run for 30 to 60 seconds. Usually, the water becomes clear and the odor passes.
If you have concerns about the safety of your drinking water, Latest news section of our website or the Town of Stanstead Facebook page. We publish boil water advisories or any other information concerning citizens and the safety of the water system on these platforms.
NO. We know it’s tempting to want to push the snow into the street, but it must stay on your property.
This is true for the snow in your driveway, your walkways and even the snow that is pushed onto your property by the snow plow.
Snow is an inconvenience we all must deal with during the winter and your collaboration is essential in order for our team to clear snow adequately from the streets and be able to continue to offer other services to citizens as well.
The municipal newsletter, The Stagecoach, is published once a month.
The distribution is generally completed the Friday following the monthly municipal council session.
The deadline for submitting publications is generally 2 weeks before the publication date.
View previous editions of The Stagecoach.
A list of deadlines and publication dates for the current year is available here.
A very important step before moving forward with the planning of a project is the permit application. You may complete the request directly onlineor pass by Town Hall in order to complete a paper copy of the form.
It is important to plan your construction or renovation projects in advance and to contact us as soon as possible when you begin thinking about this kind of work.
The lead time for receiving your permit can vary depending on the season, the number of requests already being processed, the complexity of the file, etc.
Planning for a three (3) week minimum delay is advisable. Delays rarely surpass 30 days, however in the context of the current labour shortage, delays may sometimes be a bit longer.
We encourage you to contact our team as soon as possible in order to start the steps to obtaining your permit.
The short answer is, « yes ». However, this still depends on various factors.
First of all, you must confirm that your home is in a sector where laying hens are allowed AND that the area of your land is adequate to welcome these feathered friends.
We have prepared a few tools in order to help you plan your project:
Generally speaking, if the nature of the request is administrative, that is, it involves the daily tasks of municipal employees, you should file your request or complaint directly with our municipal office.
We have created a system for submitting requests, situation reports or complaints directly online. Or you may call Town Hall and the receptionist will inform you on the proper steps to take.
If the request is of a political nature, please contact the mayor, Mr. Jody Stone by email at: maire@stanstead.ca .
